Privacy Policy
vss55 — Your Data, Our Responsibility

1 Introduction

This Privacy Policy ("Policy") describes how vss55 ("vss55", "we", "us", "our") collects, processes, stores, and protects the personal information of individuals ("you", "your", "Player", "User") who access or use the vss55 website located at vss55.io, including all associated services, games, betting markets, promotions, and account features.

vss55 is committed to handling your personal information responsibly and in accordance with recognised data-protection standards. We recognise that our Bangladesh-based players trust us with sensitive personal and financial data, and we take that responsibility seriously at every level of our operation.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together form the complete legal framework governing your relationship with vss55. By registering an account or continuing to use the platform, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein.

2 Data We Collect

vss55 collects personal information through several channels — including account registration, identity verification, payment processing, platform usage, and direct communications with our support team. The categories of personal data we may collect include the following:

2.1 Identity & Contact Information

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify the mandatory 21+ age requirement)
• Residential address, including district and division within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh)
• Email address
• Mobile phone number (primary contact number used for account security)
• National Identity Card (NID) number issued by the Bangladesh Election Commission
• Passport number (where NID is unavailable or supplementary verification is required)

2.2 Financial & Transaction Data

• Mobile financial service account numbers (bKash, Nagad, Rocket, Upay) registered in your name
• Bank account details for bank transfer transactions (City Bank, BRAC Bank, Islami Bank, Sonali Bank, Dutch-Bangla Bank)
• Deposit amounts, withdrawal amounts, transaction dates, and transaction reference numbers
• Bonus claims, wagering records, and account balance history

2.3 Identity Verification (KYC) Documents

• Scanned or photographed copies of government-issued photo ID (NID or passport)
• Proof of address documents (utility bills, bank statements, or government correspondence dated within the past three months)
• Mobile financial service statements (bKash, Nagad, Rocket, or Upay) where required
• Selfie or liveness verification images where requested during enhanced KYC procedures

2.4 Technical & Usage Data

• IP address and approximate geolocation derived from IP
• Device type, operating system version, and browser type
• Session timestamps, page visit sequences, and time spent on individual pages and games
• Game history, betting history, and interaction logs
• Login timestamps and failed login attempt records
• Referral source and marketing attribution data (where applicable)

2.5 Communication Data

• Content of emails, live chat transcripts, and other written communications sent to our support team
• Records of formal complaints, dispute submissions, and their resolution outcomes
• Feedback and survey responses voluntarily submitted through the platform

2.6 Data Collected Automatically

When you visit vss55.io, certain technical data is collected automatically by our servers and analytics systems, even before you create an account. This includes your IP address, browser type, referring URL, and the pages you visit. This data is used solely for platform security, fraud detection, and aggregate performance analytics — it is not used to build individual marketing profiles.

3 How We Use Your Data

vss55 uses your personal information for specific, defined purposes only. The table below maps each category of data to the purposes for which it is processed:

3.1 Marketing Communications

With your explicit consent, vss55 may use your email address to send you promotional offers, bonus notifications, and news about new games or features on the platform. You may withdraw this consent at any time by clicking the unsubscribe link in any marketing email or by contacting our support team at [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before that withdrawal.

3.2 Responsible Gaming Monitoring

vss55 uses gameplay data, deposit patterns, session duration, and account behaviour analytics to proactively identify players who may be exhibiting signs of problem gambling. Where such patterns are identified, we may reach out to the player with responsible gaming information or apply account-level protective measures in accordance with our Responsible Gaming Policy. This processing is carried out in the legitimate interest of player welfare and platform integrity.

4 Legal Basis for Processing

vss55 processes your personal data on the following legal grounds, depending on the specific processing activity involved:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions you accepted upon registration — including account management, payment processing, and customer support.
• Legal Obligation: Processing required to comply with anti-money-laundering (AML) requirements, fraud prevention obligations, and age-verification mandates — including the collection and verification of KYC documents.
• Legitimate Interests: Processing carried out for the purposes of platform security, fraud detection, responsible gaming monitoring, and service improvement — where such interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given and explicit consent — primarily for marketing communications. You may withdraw consent at any time as described in Section 3.1.

5 Data Sharing & Disclosure

vss55 does not sell, rent, or trade your personal data to any third party for marketing, advertising, or commercial purposes. We share your personal data only in the limited circumstances described below:

5.1 Payment Processing Partners

To process deposits and withdrawals, vss55 must share relevant transaction data with your chosen payment provider (e.g., bKash, Nagad, Rocket, Upay, or your bank). Data shared with payment partners is strictly limited to what is required to complete the transaction and is governed by that partner's own privacy terms.

5.2 Identity Verification Services

vss55 may engage third-party KYC and identity-verification service providers to assist with document verification and fraud screening. These providers process personal data solely on our behalf and under strict data-processing agreements that prohibit them from using your data for any other purpose.

5.3 Legal & Regulatory Disclosure

vss55 may disclose personal data to law enforcement, regulatory bodies, or other governmental authorities where required to do so by applicable law, court order, or in response to a lawfully issued legal demand. In such cases, vss55 will disclose only the minimum data necessary to satisfy the legal obligation.

5.4 Business Transfers

In the event that vss55 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified by email if your data becomes subject to a materially different privacy policy as a result of such a transfer.

6 Cookies & Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your language preference, login session, and certain user settings — making the site easier to use on subsequent visits.

6.2 Cookies Used by vss55

6.3 What vss55 Does Not Use

vss55 does not deploy third-party advertising cookies, social-media tracking pixels, or cross-site behavioural tracking technologies. We do not participate in any advertising network that profiles your browsing activity outside vss55.io for the purpose of serving targeted advertisements.

6.4 Managing Cookies

You may control or disable cookies through your browser settings at any time. Please be aware that disabling strictly necessary cookies will prevent you from logging in to your vss55 account and using core platform features. Disabling functional or analytics cookies will not prevent you from using the platform but may affect your experience.

7 Data Retention

vss55 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, unless a longer retention period is required by law. The following retention guidelines apply:

• Active Account Data: Retained for the full duration of your account and for a minimum of five (5) years following account closure, in accordance with anti-money-laundering record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, as required by AML best practices.
• Transaction Records: Retained for a minimum of five (5) years following the date of the transaction.
• Communication Records: Support tickets and email correspondence are retained for three (3) years following resolution.
• Technical Logs: Server access logs and security logs are retained for twelve (12) months, after which they are purged or anonymised.
• Marketing Consent Records: Retained for as long as you remain opted in, plus three (3) years following withdrawal of consent, to demonstrate compliance in the event of a complaint.

At the end of the applicable retention period, personal data is securely and irreversibly deleted or anonymised. Anonymised data (data from which all identifying information has been removed) may be retained indefinitely for aggregate statistical analysis.

8 Security Measures

vss55 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Transport Encryption: All data in transit between your device and vss55 servers is encrypted using TLS 1.2 or higher, implementing 256-bit encryption standards.
• Data-at-Rest Encryption: Sensitive personal data stored in our databases is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. Staff with access to player data are subject to confidentiality obligations and regular security training.
• Penetration Testing: vss55 conducts regular third-party penetration tests to identify and remediate potential vulnerabilities before they can be exploited.
• Fraud Detection Systems: Automated monitoring systems operate continuously across the platform to detect unusual account behaviour, login anomalies, and suspicious transaction patterns.
• Incident Response: vss55 maintains a documented security incident response plan. In the event of a data breach that poses a risk to affected individuals, we will notify impacted players without undue delay.

9 Your Data Rights

As a vss55 account holder, you hold the following rights with respect to the personal data we process about you. To exercise any of these rights, contact our support team at [email protected] with your account username and a clear description of your request.

• Right of Access: You have the right to request a copy of all personal data vss55 holds about you. We will provide this within five (5) business days of a valid request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right to Erasure ("Right to Be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations described in Section 7.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including responsible gaming monitoring. vss55 will assess each objection individually and respond within five (5) business days.
• Right to Withdraw Consent: Where processing is based on your consent (primarily marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

10 Children & Minors

vss55 operates exclusively for adults aged 21 years and above. We do not knowingly collect, process, or store personal data belonging to any person under the age of 21. Our registration process includes mandatory date-of-birth capture and KYC age verification specifically to enforce this requirement.

If vss55 discovers or is informed that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the personal data in question, and return any deposited funds to the originating payment method. If you believe a minor has created an account on vss55, please contact us immediately at [email protected].

11 Third-Party Links & Services

vss55.io may contain links to third-party services such as game providers (e.g., Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) whose privacy practices are governed by their own respective privacy policies. vss55 is not responsible for the data-handling practices of any third-party provider and encourages you to review the privacy policies of any external service you access through the vss55 platform.

Game providers integrated into the vss55 platform may collect limited technical data — such as your session ID, game results, and RNG seed data — for the purposes of game integrity verification and regulatory audit. This data is processed under strict data-processing agreements between vss55 and each provider and is not used for any purpose beyond game operation and compliance.

12 Updates to This Privacy Policy

vss55 reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will notify registered players by email to the address on file and will post the updated Policy on vss55.io/privacy-policy with a revised effective date.

We encourage you to review this Policy periodically. Your continued use of the vss55 platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you must discontinue use of the platform and close your account by contacting [email protected] before the effective date of the changes.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact the vss55 Privacy team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Please include "Privacy Request" or "Data Rights Request" in the subject line for faster routing
• Support Hours: 24 hours a day, 7 days a week, including Bangladesh public holidays
• Response Time: Within one (1) business hour for general queries; within five (5) business days for formal data-rights requests
• Language: English
• Time Zone: Bangladesh Standard Time (BST, UTC+6)